We may collect the following personal details from users: full name, email address, mobile number, delivery address, IP address, and location (automatically fetched to determine service availability).
We also collect payment information, which is securely processed through a third-party payment gateway. We do not store any card details or sensitive payment data.
Users may contribute user-generated content, such as reviews, comments, photos, or videos related to their purchases. This content is publicly visible and must comply with our policies.
We collect data when you register an account, place an order, subscribe to newsletters, submit a contact form, or interact with the platform.
We also collect limited data automatically, such as your IP address and location, to determine product or service availability and for security purposes.
We use your information to process orders, provide customer support, send promotional offers, improve our platform through analytics, and prevent fraud or abuse.
We do not sell or trade your personal data with any third parties.
We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws.
If your account remains inactive, we may retain certain data for audit, legal, or compliance purposes in accordance with our data retention policies.
We may share your data with trusted third parties, including payment service providers, email communication platforms, analytics services, and shipping and delivery partners, solely to help us operate, improve, and fulfill products or services on the platform.
All partners are contractually required to handle your data securely, confidentially, and in accordance with applicable data protection laws.
Our platform may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or terms of use on those external sites.
We encourage you to read their privacy policies before providing any personal information.
When you post reviews, comments, photos, or videos, that content becomes publicly visible on the platform.
Please avoid including personal or sensitive information in public posts.
We reserve the right to remove content that violates our policies or laws.
We do not currently use cookies for tracking user behavior.
However, we use location detection to determine product or service availability.
If cookies are implemented in the future, users will be notified and given control over preferences.
You have full control over your account and data.
You can view, update, or delete your information anytime from your account dashboard.
You can delete your account, which will permanently remove all personal data from our systems. However, account deletion is only allowed after all active orders or services have been fulfilled or completed.
Note: Mobile number and email address cannot be changed directly through the dashboard for security reasons.
We use SSL encryption, secure servers, and access control to protect your personal data.
We do not store any card details, and all payment information is securely handled by our integrated third-party payment provider.
While we take all reasonable steps to safeguard your data, we cannot guarantee absolute security and are not responsible for any unauthorized access, data breach, or loss resulting from events beyond our control.
Gotilo Store is intended only for users aged 18 years or older.
By registering or placing an order, you confirm that you are above 18. This message is clearly shown during the signup process.
Gotilo Store does not knowingly collect personal information from individuals under the age of 18.
If we become aware that data has been collected from a child without verified parental consent, we will take steps to delete such information promptly.
This Privacy Policy may be updated occasionally based on changes in law, technology, or platform features.
We encourage you to review it periodically.
Continued use of the platform after any update means you accept the revised terms.
This Privacy Policy is governed by the laws of India, and any disputes will be subject to the exclusive jurisdiction of the courts in Gujarat.
For any questions or concerns about this Privacy Policy, please contact:
Email: info@gotilo.net
Phone: +91 9658741230
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